Terms & Conditions

By accessing the Book Meri Gadi website or app and booking a bus ticket, you agree to comply with and be bound by the following terms and conditions. These terms apply to all bus bookings made through our platform, whether directly operated by us or booked on behalf of a partner bus operator. If you do not agree with any part of these terms, please refrain from using our bus booking service.

• A bus ticket booking is confirmed only after successful payment and receipt of a confirmation message, email or SMS along with a valid ticket number.
• It is the passenger's responsibility to verify all journey details — date, time, boarding point, dropping point, and passenger names — at the time of booking.
• Book Meri Gadi acts as a booking facilitator and, in certain cases, works with third-party bus operators to provide seat inventory.
• Tickets are non-transferable unless explicitly permitted by the operator.

Bus fares displayed on the platform are dynamic and may vary based on demand, seat availability, travel date, and bus operator pricing. The fare displayed at the time of payment is final and inclusive of applicable taxes unless stated otherwise.

• All payments must be made through the approved payment gateway on our platform — cards, UPI, net banking, or wallets.
• Convenience fees, if applicable, are non-refundable even if the ticket is cancelled.
• In case of a failed transaction where the amount has been debited, the refund will be processed to the source account within 5–7 business days.

• Seats are allocated on a first-come, first-served basis as per the live seat map shown during booking.
• Seat numbers shown at the time of booking are final; seat changes after booking are subject to operator approval and availability.
• Lower berth or seater preference for senior citizens or differently-abled passengers is subject to availability and is not guaranteed.
• In case of a vehicle breakdown or substitution, the operator reserves the right to offer an alternate bus with a different seat configuration of equal or higher class.

Passengers must carry a valid government-issued photo ID — Aadhaar, Passport, Driving Licence, or Voter ID — matching the name on the ticket. Boarding may be denied without a valid ID, and no refund will be issued in such cases.

Cancellations can be made through the "My Bookings" section on our website or app, or by contacting our 24x7 support team. Refunds are processed as per the following slab, calculated from the scheduled departure time:

*Excluding convenience fee, which is non-refundable in all cases.

Date or route change requests are subject to seat availability on the new bus and date, and may attract a rescheduling fee plus any applicable fare difference. Rescheduling requests must be made at least 4 hours prior to the original scheduled departure.

• Passengers must report to the designated boarding point at least 15–20 minutes prior to the scheduled departure time.
• Buses may depart without delay if a passenger is not present at boarding time; no refund will be provided for missed boarding.
• Boarding point and timing are indicative and may vary slightly due to traffic, weather, or local conditions. Passengers will be informed of significant changes via SMS where possible.

Each passenger is generally permitted one piece of check-in luggage, up to 15 kg, and one small hand bag, free of charge, unless otherwise specified by the operator. Excess or oversized baggage may attract additional charges payable directly to the operator. Book Meri Gadi and the bus operator are not liable for loss, theft, or damage to personal baggage during the journey; passengers are advised to carry valuables on their person.

Passengers are expected to behave respectfully towards co-passengers, the driver, and staff. The operator reserves the right to deny boarding or remove a passenger from the bus, without refund, in cases involving intoxication, abusive behaviour, carrying prohibited or hazardous items, or any conduct that endangers the safety of fellow passengers.

Book Meri Gadi acts as an intermediary booking platform between the passenger and the bus operator. While we strive to ensure accurate schedules and reliable service, delays due to traffic, weather, road conditions, mechanical issues, or events beyond reasonable control may occur. Book Meri Gadi shall not be held liable for any indirect loss, missed connections, or inconvenience arising from such delays, though we will assist passengers in coordinating with the operator wherever possible.

The actual transportation service — vehicle condition, driver conduct, on-road safety, and adherence to schedule — is the responsibility of the respective bus operator. Book Meri Gadi only facilitates the booking and payment process and will support passengers in raising and escalating any service-related grievances with the operator.

Personal information collected during booking — name, phone number, and ID details — is used solely for ticketing, verification, and communication purposes, and may be shared with the relevant bus operator as required to complete your journey. We do not sell passenger data to third parties for marketing purposes.

Book Meri Gadi reserves the right to update or modify these terms and conditions at any time without prior notice. The revised terms will be posted on this page with an updated "Last updated" date. Continued use of our bus booking service after changes are posted constitutes acceptance of the revised terms.

For any questions, complaints, or assistance regarding your bus booking, please reach out to our support team: