Refund Policy
Booking Cancellation and Refunds:
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Cancellation Policy: Customers can cancel bookings directly through the app or by contacting customer support at 9289285800.
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Refund Eligibility:
- Cancellations made 48 hours or more before the scheduled trip are eligible for a full refund.
- Cancellations made less than 48 hours before the trip may incur 50% cancellation charges.
- Refund Process: Refunds will be processed to the original payment method within 7-10 business days after cancellation.
Booking Cancellation and Refunds:
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Cancellation Policy: Customers can cancel bookings directly through the app or by contacting customer support at 9289285800.
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Refund Eligibility:
- Cancellations made 1 month (30 days) or more before the scheduled departure date are eligible for a 50% refund.
- Cancellations made less than 1 month (30 days) before the departure date are non-refundable.
- Refund Process: Refunds, if applicable, will be processed to the original payment method within 7-10 business days after cancellation.
Booking and Service Terms:
- Booking Confirmation: All bookings are confirmed upon receipt of full payment.
- Modification: Customers can modify bookings subject to availability and applicable charges.
- Responsibility: Bookmerigadi is not liable for delays or cancellations due to unforeseen circumstances like weather, strikes, or vehicle breakdowns.
- Usage: The app's usage implies acceptance of these terms.
Collection of Information:
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Personal Information: We collect personal data (name, contact details) to facilitate bookings and improve user experience.
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Usage Data: Information on app usage (sessions, interactions) helps us enhance service delivery.
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Cookies: Cookies are used for personalized experiences and analytics.
Use of Information:
- Service Delivery: Information is used to process bookings, manage accounts, and provide customer support.
- Improvement: Data helps in analyzing user trends, enhancing app features, and optimizing service delivery.
Data Security:
- Protection: We implement industry-standard security measures to safeguard data against unauthorized access or disclosure.
- Retention: Personal data is retained as long as necessary to fulfill purposes outlined in this policy.
Third-Party Disclosure:
- Partners: We may share necessary data with service providers (hotels, transport providers) to fulfill bookings.
- Legal Compliance: Data may be disclosed in response to legal requests or to protect our rights.
User Rights:
- Access and Control: Users can access, update, or delete personal information through the app settings or by contacting support.
- All amounts collected or to be collected include GST, ensuring compliance with applicable tax regulations.