Book Meri Gadi

Booking Cancellation and Refunds:
- Cancellation Policy: Customers can cancel bookings directly through the app or by contacting customer support at 9289285800.
- Refund Eligibility:
  - Cancellations made 48 hours or more before the scheduled trip are eligible for a full refund.
  - Cancellations made less than 48 hours before the trip may incur 50% cancellation charges.
- Refund Process: Refunds will be processed to the original payment method within 7-10 business days after cancellation.

Booking Cancellation and Refunds:
- Cancellation Policy: Customers can cancel bookings directly through the app or by contacting customer support at 9289285800.
- Refund Eligibility:
  - Cancellations made 1 month (30 days) or more before the scheduled departure date are eligible for a 50% refund.
  - Cancellations made less than 1 month (30 days) before the departure date are non-refundable.
- Refund Process: Refunds, if applicable, will be processed to the original payment method within 7-10 business days after cancellation.

Booking and Service Terms:
- Booking Confirmation: All bookings are confirmed upon receipt of full payment.
- Modification: Customers can modify bookings subject to availability and applicable charges.
- Responsibility: Bookmerigadi is not liable for delays or cancellations due to unforeseen circumstances like weather, strikes, or vehicle breakdowns.
- Usage: The app's usage implies acceptance of these terms.

Collection of Information:
- Personal Information: We collect personal data (name, contact details) to facilitate bookings and improve user experience.
- Usage Data: Information on app usage (sessions, interactions) helps us enhance service delivery.
- Cookies: Cookies are used for personalized experiences and analytics.
Use of Information:
- Service Delivery: Information is used to process bookings, manage accounts, and provide customer support.
- Improvement: Data helps in analyzing user trends, enhancing app features, and optimizing service delivery.
Data Security:
- Protection: We implement industry-standard security measures to safeguard data against unauthorized access or disclosure.
- Retention: Personal data is retained as long as necessary to fulfill purposes outlined in this policy.
Third-Party Disclosure:
- Partners: We may share necessary data with service providers (hotels, transport providers) to fulfill bookings.
- Legal Compliance: Data may be disclosed in response to legal requests or to protect our rights.
User Rights:
- Access and Control: Users can access, update, or delete personal information through the app settings or by contacting support.

All amounts collected or to be collected include GST, ensuring compliance with applicable tax regulations.

Refund Policy